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Privacy Policy

St. Louis'S TRUSTED TEAM OF HVAC EXPERTS

"By submitting this form and signing up for texts, you consent to receive text messages from Patriot Heating, Cooling at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.

"Patriot Heating, Cooling will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

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Privacy Policy

Effective Date: 6/1/2025

Patriot Heating, Cooling and Air Quality (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and messaging services.

1. Information We Collect

When you visit our website or engage with our services, we may collect the following types of information:

Personal Information: Such as your name, phone number, email address, and service preferences.
Automated Data: Including your IP address, browser type, access times, and pages viewed.

We collect this information through forms, scheduling tools, direct communication, and cookies.

2. How We Use Your Information

We use your information to:

Provide and manage our services.
Communicate with you about appointments, updates, and service-related information.
Respond to inquiries and customer service requests.
Improve our website and services.

3. Data Sharing and Protection

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only with:

Service providers who assist in delivering our services (e.g., booking software, messaging platforms).
Legal authorities when required by law.

All data sharing is limited to operational needs, and we implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.

4. Text Messaging and 10DLC Compliance

By submitting your contact information, you agree to receive text messages from Patriot Heating, Cooling and Air Quality related to scheduling, appointment updates, or service reminders.

Opt-Out Instructions: You may opt out at any time by replying “STOP” to any message. For further assistance, reply “HELP.”

We respect your right to control your communication preferences.

5. Consumer Rights

You have the right to:

Request access to your personal data.
Correct or update inaccurate information.
Opt out of communications at any time.

To exercise these rights, please contact us using the information provided below.

6. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

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Patriot Heating, Cooling and Air Quality
(314) 527-2722
1750 Fenpark Dr #1100, Fenton, MO 63026